Have you received my referral from my GP?

When your GP sends us a referral, our team need to process it carefully to make sure we have everything we need. Once that's done, we'll send you a welcome email with details of the next steps.

Many GPs send referrals through in an encrypted format so we can't check if we have received the referral until they have been properly processed.

Sometimes, GP surgeries can take a few weeks to process referral requests, so we recommend checking in with your surgery if you have not heard back from us within 4 weeks of being told your GP has accepted your request.

You can learn more about the next steps once your referral is received, just here.

For updated information on our waiting times at each part of the process, please see this article.