I can't access my forms in the patient portal (DrDoctor)

When you are a patient of multiple healthcare providers and you login to the DrDoctor patient portal, the system will automatically provide you with a list of all the hospitals you registered under for you to choose the record you'd like to access.  

If for any reason this doesn't happen, there might be a couple of reasons: 

• Your device has saved a previous session. Try to logout and login again. If this doesn't work, you can try clearing the browsing history or clicking on "Sign in with another provider" in the login page.

  • Please see below for a quick guide on how to clear your cookies and cache.

• It might be that the hospital records you are trying to access are not up to date and this would be why the system is logging you directly to one provider and not prompting you to choose. As all your healthcare data, including your contact information, is managed by your hospital, please contact them directly to request to double check your records. You can find their details on any letter or text messages you have received from them. 

Visit the DrDoctor help centre or email them at support@drdoctor.co.uk for further assistance.

Further information can also be found on DrDoctor's Patient Information Page.

1. Open browser.

2. Press Ctrl + Shift + Delete.

3. Select Cookies and Cache, choose time range, and click Clear.

1. Open browser.

2. Press Command + Shift + Delete (for Chrome/Firefox) or go to Safari > Clear History.

3. Choose time range and confirm.

1. Go to Settings > Safari.

2. Tap Clear History and Website Data.

1. Open Chrome.

2. Tap 3 dots > History > Clear browsing data.

3. Select Cookies and Cache, confirm.